Job Description

Job Description

Job Description

We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support.

Responsibilities:

• Deliver a high standard of customer service while supporting office staff in a dynamic environment.
• Handle the setup and support of video conference and telecommunications systems for meetings.
• Provide Audio Visual assistance for special office events.
• Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment.
• Assist staff as required with missing or malfunctioning desk equipment.
• Oversee the Asset Management database.
• Coordinate the repair and return of damaged laptops with the manufacturer.
• Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner.
• Manage storage room inventory and cleanliness, order supplies when low.
• Keep track of inventory on loan and follow up as needed for equipment return.
• Coordinate asset disposal with vendor.
• Handle IT courier services and FedEx shipments.
• Assist staff on the use of office equipment, including fax, scanner, and copier.
• Conduct basic IT troubleshooting.• Possess strong skills in customer service to effectively interact with all levels of company personnel and clients
• Proven knowledge of computer hardware, including troubleshooting and maintenance
• Hands-on experience with desktop hardware, able to diagnose and resolve issues effectively
• Familiarity with associated hardware and ability to handle related problems
• Proficiency in audio visual technology, with the ability to set up and manage AV equipment
• Experience in conference room setup and cleanup, ensuring all technology is functioning properly before and after meetings

Job Tags

Permanent employment, Contract work,

Similar Jobs