Help Desk Support and Level 1 Technician Job at TeamLogic, Inc, Youngstown, OH

WnJJblVKQ2ZCNFJ6MG9pTjZGb0JQU3M2dXc9PQ==
  • TeamLogic, Inc
  • Youngstown, OH

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Mosaic

Program Manager-Residential Services Job at Mosaic

 ...of others is a constant on your to-do list youll LOVE working with a team that puts people first. Were looking for a Program Manager - Residential Services to join our team! This positions primary focus is to coordinate and direct operations of our... 

LanceSoft

Travel Clinical Lab Scientist (CLS) - $2,100 per week Job at LanceSoft

 ...LanceSoft is seeking a travel Clinical Lab Scientist (CLS) for a travel job in Redding, California. Job Description & Requirements ~ Specialty: Clinical Lab Scientist (CLS)~ Discipline: Allied Health Professional ~ Start Date: 04/28/2025~ Duration: 13 weeks... 

Aramark

Student Worker - Barista -- Starbucks -- IUP Dining - IUP - Crimson Cafe Job at Aramark

The Student Worker - Barista crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The Student Worker - Barista is responsible for processing transactions...

Select Search, LLC

Environment, Health and Safety Manager Job at Select Search, LLC

 ...Global Leader is searching for an Environmental Health and Safety Manager in the Portland area. Ideal candidate will have experience in both safety and environmental. The position will report to the Plant Manager and indirectly to Corporate EHS. There are no direct reports... 

Burger King

Team Member - Graveyard Job at Burger King

The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant...