You are an experienced, innovative, and engaged training lead who is passionate about creating learning experiences that help people adapt to and embrace organizational systems change. You are deeply curious to learn about the individual needs of a diverse, international employee population, and you think carefully about how to structure challenging content so it can be absorbed and put into action. When you start a project, you bring stellar writing, critical thinking, and project management skills to the table, along with insights from the past experience with change management. You enjoy working with a wide variety of stakeholders, and you’re comfortable navigating ambiguity, adapting on the fly, and collaborating to ensure your product is the best it can be.
The successful candidate for this role will be primarily responsible for creating and delivering training content that helps build technical knowledge while also empowering managers and peer leaders to drive change within their broader teams. You will work with subject matter experts to create engaging and effective training for a human capital management platform transformation.
Requirements
- Seattle HQ role, ability to work hybrid schedule (Tues – Thurs in office, Mon & Fri WFH).
- Work in collaboration to develop and execute training programs to ensure employees are prepared to embrace new processes, systems, and tools related to a transition to a new HCM platform.
- Create training content specifically designed to support the changes for all stakeholder groups.
- Develop clear, personalized and engaging materials that help a diverse array of geographically disbursed employees understand and adapt to new business processes and systems.
- Engage site leads and managers, training them not just on new practices and technologies, but also how to train their peers and direct reports.
- Collect feedback from stakeholders and training participants to assess the effectiveness of learning solutions. Continuously refine and optimize training content and delivery based on user feedback and performance metrics.
- Track training progress and completion rates, providing regular updates to leadership. Use data to identify areas for improvement and adjust content and strategies as necessary.
- Identify training-related risks, recommend solutions, and adjust content and delivery methods to meet evolving needs.
Must Have Skills:
- Bachelor’s degree in Instructional Design, Educational Technology, or related field, or equivalent experience.
- Minimum 5 years of experience in instructional design, with a focus on organizational change initiatives and systems implementation.
- Ability to create and/or edit training materials to ensure the end product is highly interactive, engaging, and visually compelling.
- Exceptional writing, storytelling, content organization, communication, and critical thinking skills.
- Ability to build relationships and collaborate with cross-functional teams to ensure alignment and successful training execution.
- Proven experience in developing training content that supports process improvements and technology integrations across business units.
- Adaptable, approachable facilitation skills and the ability to deliver complex ideas in an accessible, engaging and motivating manner.
- Ability to understand and address the unique needs and concerns of employees, creating a supportive and inclusive learning environment.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Familiarity with project management methodologies and best practices.
- Comfortable working in a fast-paced environment with rolling deadlines.
Nice to Have Skills:
- Familiarity with UKG and/or HCM platforms.
- Experience with manufacturing, mixed union/non-union employee environments, or the transportation industry.
- Change management or project management certification.
- Passion for adult education and commitment to lifelong learning.
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