Job Description
: The Training Specialist I collaborates across the organization and with Beck Technology customers to develop and maintain internal and external online training materials and technical articles for DESTINI products.
Although this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote team members. This role will report to the Content & Enablement Leader.
As a general rule, travel is not required, but there will be opportunities to travel for in-person events on occasion. Willingness to travel periodically for team building is appreciated.
Key Responsibilities
- Develop Training Modules: Create customer-facing training modules on DESTINI product topics, simplifying complex concepts.
- Content Maintenance: Revise and update existing learning materials.
- New Content Creation: Develop new content based on product storyboards, collaboration with SMEs, and early access to new software using effective writing, communication, and technical principles.
- Consistency: Ensure uniformity in style, fonts, image/video use, and tone across all content.
- Multimedia Content Creation: Produce content in text, image, video, and audio formats.
- Content Transfer: Transfer learning content to different platforms if needed.
- Team Collaboration: Work cross-departmentally to find creative solutions for customer needs.
- Customer Interaction: Attend customer meetings via Teams to gather requirements or feedback.
- Email Monitoring: Monitor the Training team email, answering questions and acting on requests.
- Communication: Engage with team members via chat, email, phone, and face-to-face meetings in a timely manner.
- Quality Assurance: Perform peer reviews to maintain high standards and adherence to style and voice.
- Accuracy: Ensure content is clear and error-free.
- Accountability: Hold yourself accountable for action items and deadlines.
- Event Coordination: Assist with organizing in-person training events.
- LMS Operations: Maintain the Learning Management System operations.
- Objective Setting: Establish and maintain objectives and key results for online learning content within the LMS.
- Software Familiarization: Attend development meetings and conduct self-investigation to learn new software.
- Pre-release Testing: Participate in pre-release testing of new DESTINI products.
- Product Mastery: Master Beck Technology's products and demonstrate them to interested parties.
- Commitment to Growth: Demonstrate a commitment to ongoing learning and growth.
Qualifications:
- Display a customer-centric attitude.
- 1+ years of experience managing learning projects from beginning to end.
- 1+ years of experience developing training manuals, how to videos, and step-by-step instructions including screenshot markups, video editing, and text-to-speech voice over.
- Experience building within and maintaining a learning management system such as Seismic Learning (formerly Lessonly), Skilljar, Thinkific, Teachable, Kajabi, Udemy, etc.
- Skilled in effective communication and problem-solving.
- Experience reporting impact of learning outputs using a data driven approach.
- Effective at building relationships with stakeholders.
- Demonstrated ability in soliciting requirements from managers, customers, and technical teams to develop a final multi-media product.
- Ability to graciously receive feedback and incorporate the most important items into content.
- Demonstrated ability to communicate project progress effectively.
- Demonstrated ability to follow a prescribed process with accuracy.
- Demonstrated ability to use Microsoft 365 and collaborate within Microsoft Teams.
- Effective team player with a willingness to help others.
Preferred Qualifications
- Previous experience using DESTINI products.
- Ability to assess an idea and provide helpful advice with limited information.
- Proficiency in Microsoft PowerPoint.
- Proficiency in Canva, especially the video-editing features, or Camtasia.
- Proficiency in Clipchamp.
- Intermediate project management and organizational skills.
- Experience working remotely.
Our Culture
Live our Core Values: Passion, Innovation, and Caring
Exhibit our Core Behaviors: Disagree and Commit, Healthy Conflict, Be Excited About Everything You Do, Always Growing, Share and Embrace New Ideas, No Fear of Failure, No Sacred Cows, Be Open, Honest and Respectful, Own It, and One Team.
30 – 60 – 90 Day Goals
- Within 30 days complete DESTINI Estimator self-paced training with an 80% average or better.
- Within 30 days be able to design and develop a line-item database in DESTINI Estimator Data Manager.
- Within 60 days be able to understand basic user functionality of DESTINI Estimator and build an Assembly for use in DESTINI Estimator.
- Within 60 days complete Learning Management System training modules.
- Within 60 day successfully set up new users in the Learning Management System.
- Within 90 days master Beck Technology's product offerings and demonstrate the technology to your leadership.
- Within 90 days write a Help Center article that the manager specifies.
- Within 90 days produce one simple lesson within the Learning Management System to include, text instruction, video, and screenshots as assigned by your leader.
- Within 90 days collect and analyze learning management system statistics for leadership use.
Beck Technology is committed to creating a diverse and inclusive work environment. We are proud to be an equal-opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join our team at Beck Technology - where a diverse group of talented people do their best work!
PM22
PIe1d38f653c3f-30492-37449137
Job Tags
Full time, Remote job, Flexible hours,